FAQ

Ellis AI is an advanced voice AI agent that automatically qualifies leads and schedules appointments through natural phone conversations. Our AI uses Soom AI's Empathic Voice Interface (EVI) to understand emotional context and buying intent in real-time, making it sound completely human while scoring leads based on subconscious emotional signals.

Ellis AI uses our proprietary Ellis Lead Scoring (ELS) system that analyzes emotional intent, buying signals, and qualification criteria during phone conversations. The AI detects subtle emotional cues, asks qualifying questions, and scores leads from 0-100 based on their likelihood to convert, all while maintaining natural conversation flow.

Unlike basic chatbots or simple voice assistants, Ellis AI combines emotional intelligence with advanced lead qualification. Our AI understands human psychology, detects buying signals in real-time, integrates with your CRM systems, and provides detailed analytics on lead quality. It's specifically designed for sales teams who need to pre-qualify leads at scale.

Yes, Ellis AI is designed for sophisticated sales interactions. It can handle objections, answer product questions, understand context throughout long conversations, and adapt its responses based on the caller's emotional state and buying signals. The AI maintains conversation flow and builds rapport naturally.

Ellis AI integrates with popular CRM platforms including HubSpot, Salesforce, GoHighLevel, and Pipedrive. We also offer custom integrations for enterprise clients. The AI automatically creates contacts, logs call notes, schedules appointments, and updates lead scores directly in your CRM system.

Ellis AI uses Twilio for phone infrastructure, providing you with dedicated phone numbers for your AI agent. The system handles incoming calls automatically, routes them to your AI agent, and can also make outbound calls for lead nurturing campaigns. All calls are recorded and transcribed for analysis.

We offer multiple natural-sounding voice options including male and female voices with different tones and personalities. You can choose from professional, friendly, or authoritative voice styles to match your brand. All voices are powered by Soom AI's advanced voice synthesis technology.

Absolutely. You can customize your AI agent's greeting, conversation style, qualification questions, and responses to match your brand voice and sales process. Our system allows you to set specific qualification criteria, objection handling responses, and call-to-action prompts.

Ellis AI uses a simple credit system where each voice call costs 1 credit. Credits never expire, so you only pay for what you use with no monthly fees. We offer bulk discounts: 100 credits for $100, 250 credits for $250 (10% off), 500 credits for $450 (10% off), and 1000 credits for $850 (15% off).

Yes, we offer a 14-day free trial with 10 free credits to test the system. You can experience full functionality including lead qualification, CRM integration, and analytics. No credit card required to start your trial.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer invoice billing for enterprise customers. All payments are processed securely through Stripe with PCI compliance.

We offer a 30-day money-back guarantee for all credit purchases. If you're not completely satisfied with Ellis AI's performance, we'll refund your unused credits. Contact our support team to process your refund request.

Setup typically takes 15-30 minutes. You'll need to create your account, purchase credits, configure your AI agent's personality and qualification criteria, integrate with your CRM, and set up your phone number. Our onboarding team can help with custom integrations.

No technical expertise required. Our platform is designed for sales teams and business owners. The setup process is guided with clear instructions, and our support team is available to help with configuration and optimization.

Yes, Ellis AI supports both inbound and outbound calling. You can upload lead lists, set up automated calling campaigns, and let your AI agent nurture leads through personalized conversations. The system includes compliance features for TCPA regulations.

Ellis AI provides comprehensive analytics including call volume, lead qualification rates, conversion metrics, and detailed conversation insights. You can view real-time dashboards, export reports, and track ROI on your AI investment.

Yes, we take security seriously. All data is encrypted in transit and at rest, we're SOC 2 compliant, and we follow GDPR and CCPA regulations. Your call recordings and customer data are stored securely and can be deleted upon request.

Yes, Ellis AI includes built-in compliance features for TCPA, CAN-SPAM, and other telemarketing regulations. We provide opt-out mechanisms, call recording notifications, and help you maintain compliance with local and federal laws.

Absolutely. You have complete control over your AI agent's knowledge base, responses, and information sharing. You can set boundaries, create approved response templates, and ensure your AI only shares information you've authorized.

We offer multiple support tiers: email support for all users, priority support for Pro plan users, and dedicated account management for enterprise clients. Our support team includes AI specialists who can help optimize your agent's performance.

Yes, we provide comprehensive onboarding, training materials, best practices guides, and regular webinars. Our team can also provide custom training sessions for your team to maximize your AI agent's effectiveness.

Absolutely. We offer free consultation calls to discuss your specific needs, industry requirements, and how Ellis AI can be customized for your business. Contact our sales team to schedule a personalized demo.

Yes, Ellis AI supports multiple languages including English, Spanish, French, German, and more. You can set your AI agent to speak in different languages based on caller preferences or geographic location.

Ellis AI can integrate with most existing phone systems through Twilio. We can work with your current PBX, VoIP systems, or help you set up dedicated numbers for your AI agent. Our team can assist with complex integrations.

Yes, you can create multiple AI agents with different personalities, qualification criteria, and purposes. For example, you might have one agent for lead qualification, another for customer support, and a third for appointment scheduling.

Ellis AI can seamlessly transfer calls to human agents when needed. The AI provides a complete conversation summary and lead score to your human agent, ensuring a smooth handoff and no loss of context.