Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. Ellis AI uses cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized services.

2. Types of Cookies We Use

We use several types of cookies on our Service:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They include authentication, security, and basic functionality cookies.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often, to help us improve our Service.
• Functional Cookies: These cookies enable the website to remember choices you make and provide enhanced features and personalization.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Marketing Cookies: These cookies are used to track visitors across websites to display relevant and engaging advertisements.

3. Specific Cookies We Use

Below is a detailed list of the cookies we use on Ellis AI:

4. Third-Party Cookies

We also use third-party services that may set cookies on your device:

• Google Analytics: For website analytics and performance monitoring
• Stripe: For secure payment processing and fraud prevention
• Twilio: For voice communication services and call management
• Hume AI: For emotional intelligence processing and voice analysis
• CRM Integrations: For syncing data with your chosen CRM platform

These third-party services have their own cookie policies. We encourage you to review their privacy practices and cookie usage.

5. Cookie Duration

Cookies can be either "session" cookies or "persistent" cookies:

• Session Cookies: These are temporary cookies that expire when you close your browser. They are used for essential functions like maintaining your login session.
• Persistent Cookies: These cookies remain on your device for a set period or until you delete them. They remember your preferences and settings across browser sessions.

Most of our cookies are session-based for security, while preference and analytics cookies may persist for up to 2 years.

6. Managing Your Cookie Preferences

You have several options for managing cookies:

• Browser Settings: Most browsers allow you to refuse or delete cookies through their settings
• Cookie Consent Banner: Use our cookie consent banner to choose which types of cookies to accept
• Account Settings: Manage your preferences through your Ellis AI account settings
• Opt-Out Links: Use provided opt-out links for specific third-party services

Please note that disabling certain cookies may affect the functionality of our Service and your user experience.

7. Browser-Specific Instructions

Here's how to manage cookies in popular browsers:

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions

8. Mobile Device Cookies

When using Ellis AI on mobile devices, we may use similar technologies to cookies, such as local storage and device identifiers. These serve similar purposes to cookies and help us provide a consistent experience across all your devices. You can manage these through your device settings or our mobile app preferences.

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our Service after any changes constitutes acceptance of the updated Cookie Policy.

10. Contact Information

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

• Email: privacy@langstrothstrategic.com
• Address: [Business Address]
• Phone: [Business Phone]

For EU residents, you also have the right to lodge a complaint with your local data protection authority regarding our cookie practices.